BACKGROUND AND SCOPE
McKern & Associates is committed to protecting the privacy of the personal information it collects and receives. We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).
This policy explains how the business collects, uses, discloses and otherwise handles personal information relating to individuals, whether or not they are members. It also explains how you can ask to access and correct the personal information we hold about you or complain about any suspected privacy breach. Nothing in this policy limits any of our other obligations at law.
COLLECTION OF PERSONAL INFORMATION
Our Business is required to collect personal information only by lawful and fair means. Where possible we will collect personal information we require directly from you.
Personal information we hold may include your name, current and previous addresses, telephone numbers, e-mail addresses, details of your services and various other information we require to perform our services for you.
Personal information entered into the Business database will not be used or disclosed by us, except as authorised by you to perform our services for you. Access to this information to third parties can only be granted by you.
Should you choose not to provide personal information we may not be able to provide you with the services you require at a sufficient level that we regard as important for performing at best practice.
We may collect personal information:
from the information supplied by you to our Business
in conversation and communication with you and your employees
from third parties including employees, related companies or your representatives
from publicly available sources of information
when we are required to do so by law
from our own records with our Business
Where our business collects your personal information, we will take reasonable steps to notify you of:
the purposes for which we are collecting the information
the third parties to whom we may disclose the information of that kind
whether any of those third parties are located overseas and, if practicable to specify, the countries in which they are located
how to access and correct personal information and make privacy complaints
Our Business will only collect sensitive information where it is reasonably necessary for our core functions or activities.
Our business will enable you to access our website and make general telephone enquiries without having to identify yourself. We also enable you to respond to our surveys anonymously.
COOKIES THROUGH THE BUSINESS WEBSITE
Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. Rejecting cookies can, however, limit the functionality of our website.
USE AND DISCLOSURE OF PERSONAL INFORMATION
Your personal information may be used by us or our associates to:
provide services to you
collect payments and to administer your account
provide you with updated or new information about our services
for development of existing and new services
maintain and update our business infrastructure and systems
promote our other services to you
In providing our services, or collecting and using your personal information, your personal information may be disclosed to third party organisations including:
information technology service providers
marketing and communications agencies
mailing houses, freight and courier services
printers and distributors of direct marketing material
our legal, accounting, financial or other professional advisors
regulatory, government and other authorities as required by law
our partners and sponsors to enable them to provide information about their products and services
By providing us with your contact details, your consent to receive communications and direct marketing will remain current until you advise us otherwise. However, you can opt out at any time through the following channels:
By Mail: PO Box 2687, Burleigh BC QLD 4220
By Email: firstname.lastname@example.org
By telephone: 07 5522 3222
By using the unsubscribe facility that we include in our electronic correspondence
Unsolicited personal information is personal information we receive that we have taken no active steps to collect. If the information we receive is not required for our business to perform one or more of our services or activities, the business will destroy or de-identify the information as soon as practicable.
QUALITY OF PERSONAL INFORMATION
McKern & Associates takes reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.
We recommend that you:
- Let us know if there are any errors in your personal information
- Keep us up-to-date with changes to your information
SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protect your personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
You can also help to protect the privacy of your personal information by keeping passwords secret and by ensuring that you log out of the website when you have completed your transaction. If you become aware of any security breach, please contact our business as soon as possible.
We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.
McKern & Associates is not responsible for the privacy or security of third party websites that you access via links on our Business website.
ACCESS TO PERSONAL INFORMATION
You are able to access your personal information that we hold, with some exceptions as allowed by law. To obtain a copy of your personal information, write to us requesting the information and we will provide it to you. We reserve the right to charge a reasonable fee for the provision of this information. If we refuse your request, or if we refuse to give you access in the manner you requested, our business policy is to provide you with written confirmation of the reasons for our refusal and the available complaint process.
If you have a complaint about how our Business has collected, stored or used your personal information, please contact us. We will endeavor to deal with your complaint and take any steps necessary to resolve the matter within a reasonable period.
If your complaint is unable to be resolved within a reasonable period, we will advise you in writing, including letting you know when we expect to provide our response.
If you are unhappy with our response, you can refer your complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner. The OAIC can be contacted on 1300 363 992 or at www.oaic.gov.au
Please contact us if you have any queries about the personal information that our Business holds about you or the way we use or disclose that personal information. Our contact details are set out below.
McKern & Associates
PO Box 2687
Burleigh BC QLD 4220
T: +61 7 5522 3222
F: +61 7 5523 4399