A mortgage broker focuses on the finance you actually need, rather than trying to sell you every product a bank offers. You also deal with the same person over time, which matters because bank relationship managers often move on just as they get to know your business.

In this short video, McKern mortgage broker Mark Jones contrasts the bank approach with a broker's, explains how he personalises lending around what each client is trying to do, and why many of his clients have stayed with him for more than 15 years.

General information only, not personal advice.